Privacy Policy

Effective Date: August 9, 2024

At UNPLANNEDGO, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.unplannedgo.com, use our services, or engage with us in any other manner. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Data

When you use our services, we may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping/Billing Address
  • Payment Information
  • Details of your orders (including racket type, delivery instructions, etc.)

1.2 Non-Personal Data

We may collect non-personal data that does not directly identify you, including:

  • IP Address
  • Browser Type
  • Operating System
  • Referring/Exit Pages
  • Pages Viewed
  • Geolocation Data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and provide a more personalized experience. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services, including processing your orders and delivering products to your doorstep.
  • To communicate with you, including sending you order confirmations, updates, and promotional materials (if you have opted in).
  • To improve our website and services, including analyzing usage patterns and user feedback.
  • To comply with legal obligations, such as record-keeping and regulatory requirements.
  • To protect our rights and interests, including preventing fraud and ensuring the security of our services.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill the contract we have with you when you place an order on our website.
  • Legitimate Interests: To improve our services, enhance user experience, and communicate with you.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Consent: For sending promotional materials and using cookies, where applicable.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party companies that assist us in delivering our services, including payment processors, delivery partners, and IT service providers.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business.

We do not sell or rent your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service can be completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete personal data.
  • Erasure: Request the deletion of your personal data, subject to certain conditions.
  • Restriction: Request the restriction of processing your personal data under certain circumstances.
  • Data Portability: Request the transfer of your personal data to another data controller.
  • Objection: Object to the processing of your personal data for direct marketing purposes or on grounds related to your particular situation.
  • Withdraw Consent: Withdraw your consent at any time, where we rely on your consent to process your personal data.

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Data Transfers

If you are located outside India, please note that your personal data may be transferred to and processed in India, where our servers and central databases are located. By using our services, you consent to the transfer of your data to India.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

UNPLANNEDGO
Malaviya National Institute Of Technology
Jaipur, Rajasthan 302017
Email: [email protected]